The short version
- Cancel any time; your plan runs to the end of the period you paid for.
- Payments are not refunded as standard.
- We refund when the mistake is ours: a double charge, a charge after you cancelled, or a fault we could not fix.
- Ask with the form on this page, signed in.
1How it works
- Cancel from your dashboard, under plan and billing, at any time. Your plan runs to the end of the period you paid for, then returns to the free key. The unused part of a period is not paid back.
- Ask with the form below if a charge was our mistake. It is the only way to ask: we do not handle refunds by email.
- The answer comes in My tickets on the support page, and by email.
2When we refund
Payments are not refunded as standard. We refund when the mistake is ours:
- a charge made twice;
- a charge after a cancellation that had already taken effect;
- a fault on our side that stopped the API working and that we could not fix.
An approved refund goes back to the card it came from, through Stripe, and usually shows within 5 to 10 working days. Please talk to us before a chargeback: while a card dispute is open, the account can be paused.
3Ask for a refund
Sign in to ask for a refund, so we can find the charge on your account and answer you here and by email.
Sign in4Your statement
Card charges appear as DEVELOPERDATA.NET. Billing questions: developerdata.net/support.